Return & Refund Policy

Thank you for giving us an opportunity to serve you, we want you to be completely satisfied with you purchase. All purchase at RF-Link Store operated by Araneus USA, Inc/RF-Link. include a 30 days money back guarantee with the exceptions as follows:

• All returned product(s) must be returned within 30 days of the invoice date for a refund (excludes freight). Araneus USA, Inc./RF-Link reserves the right to charge for any damaged or missing product and/or accessories.
• No return will be accepted without a prior RMA (Return-Merchandise-Authorization) number.
• Unauthorized returns will be refused at sender's own freight expense.
• All authorized product returns must be shipped freight prepaid UPS, USPS, FedEx or other insured carrier.
• If you receive defective product(s), please contact our Customer Service Department immediately to determine the best method for replacement of your defective product(s).
• If product(s) damaged during transit, please retain shipping carton and damaged product(s), you must first contact the carrier for delivery service inspection. We will arrange the damaged product(s) to be returned to Araneus USA, Inc./RF-Link for a replacement, and also file a claim with the delivery service.
• For your protection, we urge you be sure to keep your tracking receipt. We cannot guarantee refunds for a return without a proof of delivery confirmation provided by UPS, FedEx, US Post Office or other insured carriers.
• Credits will be processed upon confirmation of the return by our Receiving Department. Please allow up to one billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a company check will be issued.
• You may obtain a RMA number by calling 1-510-413-5885 Ext. 13 or send us e-mail to support@rflinkusa.com. Please include the RMA number on the outside of your return package.

Warranty Service

• All Araneus USA, Inc./RF-Link's products carry 24 months original manufacturing's warranty from invoice date.
• All warranty services require a RMA (Return-Merchandise-Authorization) number prior to return.
• RMA number is valid for 30 days, any returned package must be received by Araneus USA, Inc./RF-Link within 30 days after issuance, and with freight prepaid (non-refundable) by customer. Any unauthorized or invalid RMA return will be refused at customer's own freight expense.
• D.O.A. (Defect-on-Arrival) period is 30 days from the invoice date.
• D.O.A. RMA request must be made within 30 days after invoice date, full refund will only be issued after defective verified by Araneus USA, Inc./RF-Link.
• No refund will be issued for any request outside of D.O.A. period. Araneus USA, Inc./RF-Link will make its best effort to repair or replace for any defective product.
• Araneus USA, Inc./RF-Link will not be responsible for returns lost or damaged during transit; we do recommend that return product(s) be shipped back by UPS, USPS, FedEx or other insured carriers.
• Araneus USA, Inc./RF-Link reserves the right to charge customer for any damaged or missing product and/or accessories.
• No cross-shipment will be made on any product for any reason.
• Warranty does not cover any mishandling by customer.

RMA Request

Please select one of below methods to proceeds your RMA request:

1. Call Araneus USA, Inc./RF-Link Customer Service Department at 510-413-5885 Ext. 13 for assistance.

2. Submit online RMA request form.

In case of return, please ship the product(s) to:

Araneus USA, Inc.
44845 Industrial Dr.
Fremont, CA. 94538